Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: August 17, 2026
At Summit Home & Leisure, we offer a variety of home, outdoor living, leisure, recreation, and specialty products. Because our products vary significantly in size and weight, shipping methods and delivery times may differ by product.
Some products are shipped directly from our manufacturers, distributors, or fulfillment partners. Large or heavy products may require freight delivery.
ORDER PROCESSING
Orders begin processing after payment has been successfully authorized.
Processing times vary depending on the product, manufacturer, availability, and whether the item is in stock, made to order, special order, or shipped directly from a supplier.
Estimated processing or delivery times shown on our website are estimates and are not guaranteed unless expressly stated otherwise.
Once an order has entered processing, preparation, manufacturing, or shipment, cancellation may not be possible. Please review our Return & Refund Policy for additional information regarding cancellations and returns.
SHIPPING LOCATIONS
We currently ship to eligible addresses within the United States.
Shipping availability may vary depending on the product, manufacturer, supplier, and destination.
Certain products may not be available for delivery to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or other locations that cannot accommodate the applicable shipping method.
If we are unable to ship an item to your location, we will contact you regarding available options.
SHIPPING COSTS
Shipping charges, when applicable, are calculated or disclosed during checkout or as otherwise communicated before the order is finalized.
Some products may qualify for free or included shipping. Unless specifically stated, free shipping does not necessarily include upgraded delivery services, inside delivery, assembly, installation, lift-gate service, remote-area surcharges, or other special delivery services.
Oversized, unusually heavy, remote-location, or specialty shipments may require additional freight or delivery charges. If additional charges are necessary and were not available during checkout, we will contact you before proceeding when required.
SUPPLIER-DIRECT SHIPPING
Some products sold by Summit Home & Leisure are shipped directly from manufacturers, distributors, or other authorized fulfillment partners.
As a result, products within the same order may:
- Ship from different locations
- Use different carriers
- Have different tracking numbers
- Arrive on different days
Receiving separate shipments does not necessarily mean that an item is missing from your order.
STANDARD PACKAGE DELIVERY
Smaller products may be shipped using common parcel carriers.
Tracking information will generally be provided when available after the order has shipped.
Carrier tracking information may take time to update after a shipping label has been created.
LARGE & FREIGHT DELIVERIES
Golf simulators, saunas, pergolas, gazebos, outdoor structures, storage products, outdoor cooking equipment, recreational equipment, specialty products, and other large or heavy merchandise may require freight delivery.
Freight carriers may contact you to arrange a delivery appointment.
Unless specifically stated otherwise on the product page or during checkout, freight delivery may be curbside delivery. This generally means delivery to an accessible location at or near the end of the driveway or property entrance.
Standard freight delivery does not necessarily include:
- Inside delivery
- Placement in a garage, backyard, or specific room
- Unpacking
- Debris or packaging removal
- Assembly
- Installation
- Electrical, plumbing, gas, foundation, or site work
These services are included only when expressly stated or separately purchased.
Customers are responsible for ensuring that the delivery location is reasonably accessible to the carrier and appropriate for the size and type of shipment.
FREIGHT DELIVERY INSPECTION
Please inspect freight shipments carefully before signing the carrier’s delivery receipt whenever reasonably possible.
Check the packaging and merchandise for visible damage, including punctures, tears, crushed corners, broken packaging, missing pieces, or other signs of damage.
If you notice visible damage:
- Photograph the shipment and damaged areas.
- Clearly note the damage on the carrier’s delivery receipt before signing whenever possible.
- Keep the packaging and shipping materials.
- Contact Summit Home & Leisure promptly at Customersupport@summithomeleisure.com.
Signing a delivery receipt without noting visible damage may affect our ability or the manufacturer’s ability to pursue a freight claim with the carrier.
If concealed damage is discovered after unpacking, contact us as soon as possible and provide photographs of the product and packaging.
We will work with you and the applicable manufacturer, supplier, or carrier to determine the appropriate resolution.
DELIVERY APPOINTMENTS
Certain freight shipments require a scheduled delivery appointment.
Please provide an accurate telephone number and email address when placing your order so the carrier can contact you when necessary.
Customers are responsible for being available for scheduled deliveries. Carrier fees resulting from missed appointments, redelivery, storage, address changes, or other customer-requested changes may be the customer’s responsibility when permitted by applicable law.
DELIVERY ACCESS
Before ordering a large or oversized product, please consider whether your property can accommodate delivery.
Potential access concerns include narrow roads, low bridges or branches, steep or unpaved driveways, gated communities, restricted entrances, limited turnaround space, and other conditions that may prevent a large delivery vehicle from safely accessing the property.
Please contact us before ordering if you are unsure whether your location can accommodate freight delivery.
SHIPPING & DELIVERY TIMES
Delivery estimates may vary based on:
- Product availability
- Manufacturer or supplier processing
- Product size and weight
- Destination
- Carrier schedules
- Freight appointment availability
- Weather
- Holidays
- Supply-chain disruptions
- Other circumstances outside our reasonable control
We cannot guarantee carrier delivery dates unless a guaranteed service has specifically been offered and purchased.
ORDER TRACKING
When tracking information is available, it may be sent to the email address or phone number associated with your order.
For supplier-direct and freight orders, tracking information may not become available until the manufacturer or carrier has processed the shipment.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address and contact information.
Please contact us immediately if you discover an error in your shipping information.
Once an order has entered processing or shipment, we may not be able to change the delivery address.
Additional carrier, rerouting, storage, return freight, or redelivery charges resulting from an incorrect address or customer-requested delivery change may be the customer’s responsibility when permitted by law.
LOST OR MISSING SHIPMENTS
If tracking indicates that your order was delivered but you cannot locate it, please check the delivery area and contact the carrier when appropriate.
You may also contact us at Customersupport@summithomeleisure.com, and we will assist with determining the appropriate next steps.
For orders containing multiple products, please remember that items may arrive in separate shipments.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us promptly.
Include:
- Your name
- Order number
- Description of the problem
- Photographs of the product
- Photographs of the packaging
- Photographs of shipping labels or freight documentation when applicable
Do not discard packaging until the issue has been reviewed.
We will work with you and the applicable supplier, manufacturer, or carrier to determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.
INSTALLATION & ASSEMBLY
Unless expressly stated in the product listing or purchased separately, product prices and shipping charges do not include assembly or installation.
Customers are responsible for reviewing manufacturer requirements and ensuring that installation, site preparation, foundations, electrical work, plumbing, gas connections, permits, and other applicable work are completed safely and in accordance with manufacturer instructions and applicable codes.
RETURNS
Shipping and delivery terms for returned merchandise are governed by our Return & Refund Policy.
Please contact us before returning any product.
Do not ship a product back to the address shown on the original package without return authorization. Supplier-direct products may have a different authorized return location.
QUESTIONS ABOUT SHIPPING
If you have questions about shipping or delivery for a particular product, we encourage you to contact us before placing your order.
Summit Home & Leisure
Customer Support: Customersupport@summithomeleisure.com
We are happy to help you understand the expected shipping method and delivery requirements for your purchase.