Refund policy
Return & Refund Policy
At Summit Home & Leisure, we want you to feel confident in your purchase. Because we offer a wide variety of products, including large, oversized, freight-shipped, specialty, and supplier-direct items, return requirements may vary by product.
Returns
Unless otherwise stated on the product page, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unassembled, uninstalled, and in the same condition in which it was received, with all original packaging, accessories, manuals, tags, and components. Proof of purchase is required.
To request a return, contact us at Customersupport@summithomeleisure.com before shipping anything back.
Do not return an item to the address shown on your shipment without authorization. Because some products ship directly from our suppliers or manufacturers, the correct return location may differ from the original shipping address. We will provide return instructions after your request has been reviewed.
Items returned without prior authorization may not be accepted or refunded.
Return Shipping & Freight
Unless an item arrived damaged, defective, incorrect, or otherwise qualifies for a seller-paid return, customers may be responsible for return shipping and freight charges.
Large, heavy, oversized, or freight-shipped products can be expensive to return. Any applicable return freight charges or restocking fees will be disclosed when your return request is reviewed and will be subject to the product’s manufacturer or supplier return terms.
Original shipping, delivery, assembly, installation, or other service charges are generally non-refundable unless required by law or the return is due to our error.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as it arrives.
If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at Customersupport@summithomeleisure.com. Please include your order number and photographs of the product, packaging, and any visible damage when applicable.
For freight deliveries, please inspect the shipment before accepting delivery whenever possible and note visible damage on the carrier’s delivery receipt.
We will work with you and the applicable supplier, manufacturer, or carrier to determine the appropriate resolution, which may include replacement parts, replacement of the item, repair, or a refund.
Exceptions & Non-Returnable Items
Certain products may not be eligible for return, including:
- Custom-made, personalized, configured, or special-order products
- Items that have been installed, assembled, used, altered, or damaged after delivery
- Clearance or final-sale merchandise when identified as such before purchase
- Gift cards
- Products otherwise identified as non-returnable on the product page
Additional manufacturer-specific return restrictions may apply to certain specialty or oversized products. These restrictions will not limit any rights you have under applicable law.
Please contact us before purchasing if you have questions about the return eligibility of a particular product.
Cancellations
Contact us as soon as possible if you need to cancel an order.
Orders that have not entered processing or shipment may be eligible for cancellation. Once an order has been processed, prepared for freight, customized, or shipped, cancellation may no longer be possible or may be subject to shipping, return freight, or supplier cancellation/restocking charges.
Exchanges
For most products, the easiest way to exchange an item is to contact us first. Once the return is approved, we can help you determine the best way to order the replacement item.
Refunds
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow your bank or credit card provider additional time to process and post the refund.
Applicable authorized deductions, such as previously disclosed return freight or restocking charges, may be deducted from the refund when permitted by law.
If more than 15 business days have passed since we notified you that your refund was issued, please contact us at Customersupport@summithomeleisure.com.
Questions
For questions regarding returns, cancellations, damaged shipments, or refunds, contact:
Summit Home & Leisure
Customersupport@summithomeleisure.com
This policy does not limit any rights or remedies available to consumers under applicable law.